Welcome to grenke –
here's what to expect
Leasing with grenke is designed to be simple. Whether you're just getting started or nearing the end of your agreement, this guide explains each stage of your journey and points you towards the information and tools you need.
Every step explained
Whether you're just getting started or nearing the end of your agreement, explore each stage below to understand what to expect and where to find the help you need.
Stage 1 to 6 of the Leasing Journey with grenke
Before you sign
Understand your agreement before your leasing journey begins.
Choosing leasing means you can access the equipment your business needs without paying the full cost upfront. Before you sign, take a few moments to understand how your Hire Agreement (Lease Contract) works, what's included in your Terms and Conditions and what happens next.
Find here
- What is a Hire Agreement?
- Regulated and Non-Regulated Agreements
- Your Customer Checklist
- Understanding your responsibilities
- Documentation Fee
- Service Costs
- What happens after you sign?
Your equipment arrives
Check your equipment before your agreement begins
Once your equipment has been delivered, make sure everything is complete and working correctly before signing the Delivery Certificate. Your supplier remains your main point of contact for the equipment itself, while grenke manages your finance agreement.
Find here
- Delivery Certificate
- Checking your equipment
- Your responsibilities
- Equipment Protection
- Insurance
- Your supplier's responsibilities
Managing your agreement
Everything you need to manage your agreement day to day.
Once your agreement is underway, most of what you need can be managed online. From viewing invoices to updating your details, we've brought everything together in one place.
Find here
- Payments
- VAT
- Direct Debit
- Invoices
- Customer Portal
- Equipment Protection
- Updating your details
Looking after your equipment
Keeping your equipment protected throughout your agreement.
Your equipment is an important investment in your business. Looking after it helps minimise disruption and ensures it's returned in good condition if required at the end of your agreement.
Find here
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Maintenance
- Repairs
- Equipment Protection
- Making a claim
- Damage and loss
- Moving your equipment
Reaching the end
Understanding your options before your agreement ends.
As your agreement approaches its end date, we'll explain the options available to you and any actions you'll need to take. Planning ahead makes the process straightforward.
Find here
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Returning your equipment
- Upgrading your equipment
- Settlement quotations
- Early termination
- End of agreement options
What's next?
Thank you for choosing grenke.
Whether you're returning your equipment, investing in new technology or continuing your relationship with us, we're here to support your business every step of the way.
Find here
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Returning customers
- Upgrading your equipment
- Future agreements
- Leaving feedback
- Contact Customer Care
Top tips for a smooth leasing journey
A few key areas that will help you avoid unnecessary delays or charges.
Your customer portal
Your Customer Portal gives you 24/7 access to everything you need – your agreement details, payment history, invoices, and more – all in one place.Need to update your bank details, report an issue, or access your agreement? Visit the Customer Portal to manage your lease anytime. All you need to do is 'Activate your Account'.
Things to watch out for
Most of our customers enjoy a straightforward leasing experience from start to finish. However, there are occasions where questions arise or things don't go quite as expected. We have collected together some of the most common areas where customers have come into difficulty.
Need help at any stage?
If you're looking for more detailed guidance, visit our Customer Help Centre to browse FAQs, read helpful guides and manage your agreement online.
