Welcome to grenke – we're here to support you on your leasing journey.
We’re here to make your leasing experience straightforward and stress-free. grenke’s Customer Care team provides clear guidance on your agreement, access to important documents, and prompt answers to your questions.
Your welcome pack arrival
The start of your journey
Once your lease agreement is active, you’ll receive a Welcome Pack with all the details you need to start using your equipment confidently. You will have chosen to receive your Pack via email or post. It includes a copy of your countersigned Hire Agreement, your invoices for payment and our General Terms and Conditions. The Welcome Letter outlines some key actions for your to complete including the activation of your Customer Portal and the organisation of Equipment Protection.
Next steps...
It's time to gather all the documents for your accounts. What do you need?
Hire Agreement
Your Hire Agreement (Lease Contract) contains all the details of your lease and the Terms and Conditions you’ve agreed to. Keep it handy for easy reference.
Invoices
Keep track of your lease payments, including their frequency and method of delivery. We wouldn't want you to incur any additional charges.
Equipment Protection
Protecting your equipment is essential. Whether you choose grenke’s insurance options or your own, make sure your investment stays safe.
Your customer portal
Your Customer Portal gives you 24/7 access to everything you need – your agreement details, payment history, invoices, and more – all in one place.Need to update your bank details, report an issue, or access your agreement? Visit the Customer Portal to manage your lease anytime. All you need to do is 'Activate your Account'.
Here to help
Is there a topic you have a question about?
Not what you were looking for?
Still have a question unanswered, why not speak to one of our team?
