Customer Service and our Support
Our team want to ensure all our customers have a seemless leasing experience. Our focus is to ensure that the rentals, insurance and management of the finance is simple. Unfortunately in some cases, our customers may experience issues with their Direct Debits, accessing their invoices or may wish to terminate their lease early. Our Administration and Collections team are here to help.
However, our team are not able to support on issues of equipment malfunction or equipment service requests. This is your Supplier's responsibility. Should a customer contact our team, we will endeavour to source the right contact to support on the issue.
In some instances, we may collect payments from the Customer for a Maintenance Cost. This is part of our Bill & Collect Service, which allows the customer to only receive one invoice. This invoice includes the rental payment to grenke and the maintenance payment, which we collect and then pass to the Supplier. However, this does not mean that grenke have any responsibility for the provision of the maintenance, this is managed by your Supplier. Full details of your maintenance costs can be provided by your Supplier.
